Job summary
The Credit Insurance Account Manager is responsible for managing and developing a portfolio of clients, primarily composed of mid-sized companies (ETIs) and upper SMEs (SME+). They support clients in managing their customer credit risk, ensure high levels of satisfaction, and contribute to the growth of both the portfolio and the company. This role combines client relationship management, risk analysis, and the strategic steering of credit insurance solutions.
Key responsibilities
1. Client relationship management
- Act as the main point of contact for clients on all credit insurance-related matters
- Ensure regular follow-ups (meetings, reviews) to anticipate needs and strengthen client loyalty
- Maintain high levels of client satisfaction through responsive, expert, and tailored support
2. Analysis and advisory
- Conduct in-depth analysis of risks and specific client needs
- Design tailored solutions to optimise coverage while controlling costs
- Advise clients on the implementation and evolution of their credit management strategy
3. Negotiation and contract execution
- Lead renewal tenders and negotiate optimal conditions with credit insurers (Allianz Trade, Coface, Atradius, etc.)
- Ensure operational implementation and consistency of contracts, including coordination with factoring programs
- Monitor compliance with contractual commitments and ensure stakeholder satisfaction
4. Monitoring and reporting
- Track coverage levels and anticipate under-coverage risks
- Provide regular reporting and analysis to management (premiums, coverage, claims)
- Take a proactive approach to portfolio renewals and management
5. Business development
- Identify cross-sell opportunities (guarantees, factoring, digital solutions, etc.)
- Collaborate with factoring consultants to deploy integrated solutions
- Contribute actively to portfolio growth and strengthening Fibus’ market position
Key performance indicators (KPIs)
- Portfolio renewal rate
- Coverage extensions / increases
- Cross-sell leads generated
- Number and quality of client meetings
Required skills
- Excellent communication and professional presentation skills
- Strong written and spoken French and English
- Strong customer service orientation
- Rigour, autonomy, and strong organisational skills
- Results-driven mindset and proactive attitude
- Team spirit and ability to align stakeholders around client projects